Your operation is leaking time. We find where, and close it.
A fractional operator who finds where your operation leaks time and closes it, inside the tools you already use.
First call: 30 minutes. Leave knowing which leak to fix first.
Point at or tap any input or output to see what it means.
Sound familiar?
Revenue is up, and the team is more stressed, not less.
“We should automate that.” Five times this month.
Onboarding takes six weeks, because the process lives in one head.
Data scattered across disconnected tools.
A job req is drafted because the work is stacking up.
Follow-up depends on whoever’s least busy.
Measured results
From builds running inside real businesses. Industries named, clients kept private.
What Pathana builds
One front door for every request, routed to an owner.
Data entry, routing and follow-up, off your team’s plate.
One system of record for customers and pipeline.
Finds the right postings and drafts the response.
How work gets done, written so your team can run it.
Field reports
“Thelma is the best there is when it comes to automation and Monday.com consulting. She has helped me over the course of 3+ years and I would highly recommend her.”
“Her elite knowledge of business operations and technical considerations allowed us to move very quickly in building our platform from scratch. A spectacular person to work with.”
“She’s great at listening to your current processes and helping you build systems that support your needs, and even recognize needs you didn’t know you had. We plan to work with her again.”
Companies Pathana has built for
- Greenland Capital Management
- Percheron
- Radio Vermont
- TenantWise
- Stowe Analytics
- CapZone Analytics
- Nasdaq
- Oasis
- P3 Portal
- MERMC
- Copley Health Systems
- Talant
- Compliance Management Solutions
- Asia Pacific Investment Partners
- Kinney Drugs
- ABI Construction
- The Pazio Institute
Who builds it
Thelma Cardozo, founder. 15+ years building operations systems inside large companies, now for smaller teams. No account managers: you work directly with the team building your systems.
Start with one call.
30 minutes. We name the leak costing you the most, and tell you honestly whether it needs automation, an SOP, or neither. Fixed-scope project or ongoing retainer, decided after.
What does Pathana do?
Pathana is a fractional operator and systems consultancy. We embed with small and mid-sized businesses to build the operations systems, automation pipelines, and SOPs that let the team get more done without you adding to it.
How is hiring Pathana different from hiring a full-time operations person?
Instead of adding a salaried hire (plus recruiting, onboarding, and overhead) you get a senior operator who builds systems that keep working after the engagement ends. The goal is a working system your team owns and has documented.
How do you price your work?
Engagements are scoped as fixed-scope projects or ongoing retainers, depending on complexity. The first call is where we work out which one fits, and whether you need outside help at all.
What does getting started look like?
We use a crawl-walk-run approach: we meet you at your current state, fix the thing costing you the most first, and build in stages so every phase delivers something you can use.
Do you work remotely, and with businesses in the Northeast?
Yes. Pathana works remotely with businesses across the U.S., with a focus on the Northeast. Engagements run over video and shared project boards, so location is rarely a constraint.
What will we actually have at the end?
A working system you own, not a slide deck. Depending on the engagement, that's automation pipelines running in your tools, systems handling defined tasks, and operations processes documented so your team can run them. We define success measures with you up front.